1.1. General terms and conditions apply to Loovi AB's product, Loovi Health (referred to as Loovi in colloquial language). The following terms and conditions apply between the person ("Member") who has used Loovi's services and Loovi. The Member is also bound by special terms and conditions that may apply to other services and offers at any time.
2.1. A membership with Loovi is defined by the fact that the member subscribes to one of Loovi's ready‑made programs shown on the website or has received a personalized program in addition to the website's descriptions.
2.2. Membership in Loovi can be taken out by persons of legal age.
2.3. Membership is valid from the start date indicated in the attached order confirmation.
2.4. Membership with Loovi is an ongoing agreement regardless of the binding period. The membership thus continues after the agreed commitment period has expired and until the membership is terminated in accordance with Chapter 7. Prepaid memberships are not refunded.
2.5. Membership is personal and cannot be transferred or used by anyone other than the Member.
2.6. Loovi's membership, concepts and additional services are shown at each time with associated descriptions and prices on the website (link).
2.7. Upgrade and renewal of membership: The Member can upgrade their membership at any time to gain access to more features, surveys and additional services according to Loovi's current offers at the time. Upgrades take effect immediately. For prepaid members, the difference between the existing and new price must be paid for the remaining part of the period before the upgrade takes place.
3.1. The Member has the option of paying the membership fee monthly or paying the entire annual fee in advance on one invoice. Monthly membership fees and any other fees shall be paid according to Loovi's prices applicable at any given time. When choosing pre‑payment of the entire annual fee, payment shall be made according to the invoice issued by Loovi.
3.2. The monthly membership fee is due on the agreed date. The Member is responsible for ensuring that the membership fee is paid by the due date.
3.3. If an automatic payment service is used, the Member is responsible for providing the necessary and correct information. The Member must always ensure that the fee can be deducted before the due date.
3.4. If the Member does not pay by the due date—regardless of the payment method—a debt‑collection warning is issued with a new due date. In case of late payment, Loovi can claim compensation for costs and interest according to the Collection Act, the Interest Act and other applicable legislation.
3.5. If the Member has not fulfilled a payment obligation and receives a payment reminder, debt‑collection warning or debt‑collection order from an external debt collector, the payment information on the invoice from the external debt collector shall be used for payment.
3.6. The Member has a price guarantee for their monthly membership fee during the binding period. Loovi can carry out any change in the membership fee only after the binding period has expired, unless the Member themselves wants to make changes to the existing membership. If the Member has a special discount with Loovi and the discount expires at a time when the Member is still subject to the binding, Loovi has the unilateral right to adjust the monthly membership fee to the list price.
3.7. The Member shall not pay the monthly membership fee if the membership is frozen in accordance with Chapter 6.
4.1. The Member is obliged to inform Loovi when changing contact information or payment information, including changes in name, address, e‑mail address, telephone number, account number and other relevant information. The notification must be provided without undue delay.
4.2. The Member has access to Loovi's digital services through their personal profile. The Member may not give other natural or legal persons access to those services by sharing login information and the like.
5.1. In connection with the membership, Loovi will process personal data about the Member. Information on how Loovi processes data about the Member and their privacy rights can be found in our Privacy Policy (link).
5.2. General information from Loovi about the membership will primarily be sent to the e‑mail or postal address provided by the Member.
6.1. The Member can apply to freeze their membership with Loovi for a period of at least 1Â month up to a maximum of 12Â months in the event of serious illness or injury. "Freezing" means a temporary suspension of membership for a limited period of time. To apply for a freeze, the Member must provide adequate documentation proving the illness or injury. The request for freezing membership, together with the necessary documentation, is submitted to Loovi for approval.
6.2. In cases where the Member is subject to a retention period, it is extended by the number of days established in the granted freezing decision.
6.3. Loovi does not require the Member to pay the membership fee during the freeze period granted under Section 3.7. The payment‑free period and the freeze period do not necessarily coincide for invoicing purposes.
6.4. When the freeze period expires, the membership continues under the conditions set out in the General Terms and Conditions. If the Member terminates the membership during the freeze period, one (1) month's notice period applies after the end of the freeze period. The termination takes effect at the end of the following month.
6.5. In case of an extension of the freeze, the application must be submitted before the end of the completed freeze period.
7.1. The Member may not, directly or indirectly, on their own behalf or on behalf of others, use Loovi for the purpose of directly or indirectly promoting a competing business. In other words, it is prohibited to use Loovi's services for the purpose of obtaining information or carrying out activities that are intended to damage Loovi's business interests. Loovi reserves the right, in the event of suspicion of such activities, to immediately terminate the Member's membership, without refund of any fees paid, and if necessary, to take legal action. Loovi also reserves the right to block the user from registering a new membership.
8.1. The member has the right to terminate their program (right of withdrawal) by notifying Loovi within two (2) weeks of ordering the program, cf. the Distance Contracts Act, Chapter 2, Section 10. If the right of withdrawal is exercised, prepaid fees will be refunded. The member must be able to document that the right of withdrawal is exercised in accordance with the legislation in force at the time.
8.2. The Member has the right to terminate his/her program within fourteen (14) days of the start of the program by notifying Loovi in writing. Upon such termination, the Member is obliged to pay a fee equivalent to the cost of 2 (two) months of the Program. No enrollment fees or other prepaid fees will be refunded.
8.3. At the end of the lock-in period, the membership will be automatically renewed under the same contract type as the original program. For the right of withdrawal in the event of such renewal, see points 7.1 and 7.2 of these General Terms and Conditions.
8.4. Termination of membership shall be administered by notifying Loovi in writing via email. Upon receipt of the termination, Loovi will confirm in writing that it has been registered by e-mail upon receipt of such notification. The Member shall be able to document that termination has occurred.
8.5.1. In the event of a change in membership fees, Loovi reserves the right to annually adjust the price of current contracts according to the consumer price index without prior notice. In the case of other price changes, Loovi will give at least one (1) month's notice by e-mail. The price change will take effect one (1) month after the advance notice was sent, calculated from the first month-end.
8.5.2. The member who does not accept the fee adjustment is entitled to terminate the agreement within 14 days from the date of notification/invoice, subject to a 3-month notice period.
8.5.3. Loovi reserves the right to transfer Membership to another company, and to transfer any automatic payment services that may have been entered into in connection therewith.
8.5.4. Loovi reserves the right to make changes to the terms and conditions that are not related to clause 7.5.1 or 7.5.3 without prior notice.
8.5.5. Loovi has the right to block membership for a certain period of time or terminate the Membership Agreement with immediate effect, in the event of non-payment of monthly membership fees and other fees, despite a collection notice or other form of reminder.
9.1. The General Conditions are subject to Swedish law.
9.2. Disputes between the Member and Loovi must be attempted to be resolved amicably. If this does not lead to a solution, the Member may take the matter to the National Board for Consumer Disputes, provided that the Board is able to examine the dispute. Each of the parties is nevertheless entitled to take the dispute to the ordinary courts.
9.3. In the event of any discrepancy between the English and Swedish versions of the General Conditions, the latter shall always prevail.
